From support in certain areas to complete operational responsibility

Do you already have a Microsoft Cloud license? Are you looking for professional support that can help you update applications and respond to questions or incidents? Do you lack the human resources to take care of Exchange Online, Teams or Cloud Security in your day-to-day business?

Whatever your situation, our support packages are here to help. You can concentrate on your core business while our experienced specialists look after your Microsoft 365 products. You always benefit from the latest technologies and no longer have to struggle with staff shortages.

Why SVA?

We have been a “Gold” and “CSP Tier 1” Microsoft partner for many years, giving us a deep understanding of Microsoft and cloud issues. Our expert team for Microsoft Cloud Managed Services alone consists of over 45 dedicated, highly qualified specialists who collaborate closely with the other departments at SVA.

All services are of course fully compliant with GDPR and ISO 27001. As an owner-managed business, we have the independence necessary to provide individual advice and solutions that are right for your needs.

Do you have any questions?

We look forward to hearing from you if you have any questions on these topics.

 

Contact us

Your licenses. Our support.

Microsoft 365 Care

Do you need a strong support partner for your Microsoft 365 licenses?
Then we have the right service for you. We provide you with an expert contact partner who can support your IT staff in all issues related to Microsoft 365 products: Exchange Online, Hybrid Server, Teams, Azure AD Identity, SharePoint Online, OneDrive for Business, Mobile Device Management, Microsoft 365 ProPlus and many more. If you like, we can also take care of backing up your Microsoft 365 data.

How you benefit

  • Our operational service contract guarantees you 9-to-5 support.
  • We guarantee a reaction to your ticket within 30 minutes.
  • We take care of third-level calls with the software provider and implement changes.
  • The hours contingent in the contract gives you full cost control at all times.
  • You can deploy your IT specialists where you need them and always keep your services up to date.
  • We can accompany you on the way to transforming your IT, piece-by-piece, with the latest technologies. Optimized processes and a fixed contact partner mean you stay in control.
  • You can also purchase a managed backup service.
Operational responsibility by SVA

Microsoft 365 Managed

The products in the Microsoft 365 package are incredibly diverse and this makes them very complex. Are you looking for a partner who can take care of managing your Microsoft services? We would be happy to take full operational responsibility on your behalf with our best practice experience.

How you benefit

  • We take care of troubleshooting in the event of incidents in the Microsoft 365 environment.

  • Support available around the clock.

  • We take care of third-level calls with the software provider and secure services via SLAs.

  • We perform data backups in the Microsoft 365 environment.

  • We collaborate with you in change management.

  • Flexible license and billing model.

  • Fixed contact partner for your queries.

  • Regular reviews and security reports on your services.

  • We continuously monitor your services and react proactively to errors or changes.

  • License check by an experienced SAM specialist.

  • You can deploy your IT specialists where you need them and always keep your services up to date.

  • We can accompany you on the way to transforming your IT, piece-by-piece, with the latest technologies. Optimized processes and a fixed contact partner mean you stay in control.

  • Fixed price for each user.

Any Questions?

If you would like to know more about this subject, I am happy to assist you.

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Philipp Nierhaus
Philipp Nierhaus
Product Owner Microsoft 365