End-User Experience, Monitoring & Assessment

When end users have problems with their IT systems, they usually turn to IT support, who process them one after another in a ticket system. In addition, the monitoring systems still in use in many companies may be capable of recording technical parameters, but cannot link these to end users or to the higher-level application processes. Last but not least, troubleshooting measures are often performed in different consoles or handed over to the next highest support level due to a lack of authorization.

Fundamental change is required if businesses want to successfully exploit the benefits of a modern, digital workspace in a way that meets their needs. The experienced experts at SVA specialize in the end user experience, monitoring and assessment, and can provide comprehensive support in monitoring, optimizing and delivering digital workspaces.

Creating a Solid Database for Decision-Making

IT departments do not have it easy. They have to respond to what users expect from a modern, high-performance workspace and reconcile this with their own needs in terms of reducing costs and complexity and providing increased agility. With our tried-and-tested approaches and solutions, SVA delivers all the data you need to find the right answers, whether you want help for support in real-time troubleshooting, sustainably transparent change and test management, or data-supported decision-making in IT management.  

Support when selecting Tools

There are countless tools on the market for analyzing and monitoring your systems, so that you can make informed decisions when planning or operating digital workspace environments. We can help you both determine your requirements and create a benefits analysis of the preselected tools. Our experts can also offer comprehensive advice on implementing and optimizing them.