Service Management
Holistic services - achieving corporate success with strategy and continuous improvement
The speed of technological progress is increasing significantly. As a result, high-quality and comprehensive services are becoming a decisive success factor for companies. Meet the requirements of your internal and external customers by introducing modern service management. It not only serves to support your business processes, but also ensures the efficient fulfillment of the problems that arise on a daily basis.
The design of a holistic service portfolio is of central importance in this context. By increasing transparency and standardization, it contributes to improving the plannability of limited resources. It thus ensures that your services are compatible with your business objectives. Let's put your service management on a secure footing together! We will be happy to accompany you on your way to becoming a service-oriented company.
What characterizes service management?
The aim of any holistic service management initiative is to provide companies with a comprehensive overview of all their services. Questioning historically grown processes is an important part of company-wide process optimization and automation. The result is an efficient, standardized and targeted service portfolio that adds value and supports your business and customer goals.
Service portfolio: The basis for efficient service management
The service portfolio is central to the optimization and management of all services offered. It allows you to ensure that your company has the right mix of projects, programs and services to best support the strategic direction of your organization. At the same time, it highlights dependencies and interdependencies to help you identify bottlenecks and use resources efficiently.
Start optimizing your service portfolio. We offer you a comprehensive selection of consulting services - both as individual services and, in particular, as a complete package:
The service portfolio is central to the optimization and management of all services offered. It allows you to ensure that your company has the right mix of projects, programs and services to best support the strategic direction of your organization. At the same time, it highlights dependencies and interdependencies to help you identify bottlenecks and use resources efficiently.
Start optimizing your service portfolio. We offer you a comprehensive selection of consulting services - both as individual services and, in particular, as a complete package:
Continuous improvement
Development, optimization and implementation of a continuous improvement process with the aim of sustainably optimizing process and service quality.
Service Integration and Management (SIAM)
Supporting the cross-functional, cross-process and cross-provider integration of service providers in order to offer all customers maximum benefit and transparency.
Service catalog
Development and setup of your individual service catalog for more efficiency and standardization in your processes. You will gain a deeper insight into service processes so that you can optimize them in terms of customer satisfaction and resource utilization.
Service Configuration Management (CMDB)
Creation of a CMDB that brings transparency and therefore control to your infrastructure management. By linking the components with the services offered, you can identify risks and vulnerabilities at an early stage, proactively address problems and ultimately improve your service quality.
IT organization
Consulting in regard to the design, structure and further development of your organization. In response to the challenges associated with changes to the IT organization and the need for a change in corporate culture, we support you throughout the entire process.
ITIL® consulting
Adaptation, implementation and improvement of ITIL® practices in relation to your organization so that the framework can fully develop its added value.
Value stream analysis
We consider all activities in the form of value streams with the aim of making your processes more efficient, conserving your resources and identifying further potential for improvement.
Practical solutions from service management
Every service management initiative thrives on the interaction of three closely interlinked elements: People, processes and technologies used. We always keep this fact in mind as we accompany and support you in the development of holistic service management.
Every service management initiative thrives on the interaction of three closely interlinked elements: People, processes and technologies used. We always keep this fact in mind as we accompany and support you in the development of holistic service management.
Benefits at a glance
- Overview
Using a complete and up-to-date service portfolio makes it easier to gain an overview of all the services offered in the company and therefore helps to reduce the perceived complexity of your IT landscape. - Increased efficiency
The standardization and automation of your processes as well as the optimized use of existing resources brings considerable efficiency benefits. - Data-based decision making
Service management solutions provide you with a wealth of data and metrics that you can use to make informed decisions. - Continuous improvement
The constant search for optimization potential promotes your process and service quality in the long term.
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