ServiceNow

With its Now Platform, ServiceNow delivers a powerful, cloud-based enterprise service management solution focused on ITIL, allowing businesses to digitalize their business processes. ServiceNow offers a wide range of options for making your business more dynamic, helping you save costs and minimize risks. All this has seen ServiceNow named one of the industry leaders by market analysts Gartner in its Magic Quadrant ITSM for three years in a row.

With its modular approach, ServiceNow does not see itself as a typical ITSM company, but rather a platform developer that accommodates IT services (ITSM, ITOM, ITBM, SAM), customer service management, HR service management and security operations. ServiceNow is collaborative, mobile first and stands for a modern and intuitive user experience for staff, administrators and end users. Simple updates and adjustments allow companies to concentrate on providing better services and minimizing software administration workload.

Over the last two years, we at SVA have set up a team of nine ServiceNow system administrators. These experts are also certified in IT service management, HR service management and application development. All of our ServiceNow consultants are certified ITIL v3 Experts or ITIL v4 Managing Professionals, allowing them to provide the best possible support for ITIL-related processes. This fast buildup of expertise was the reason ServiceNow made us a “Premier Partner” in December 2020, and enables us to offer both licenses and services at attractive prices.